Plant Stem Cells partners with a 3rd party fulfillment center and does not directly control the shipping process. Ultimately, the shipping process is handled by plantstemcells.com., our fulfillment center in Oklahoma City, OK, USA. Orders received for products in stock typically ship out within 1-2 business days. Tracking numbers for shipped orders should be obtained directly via email upon Plant Stem Cells receiving it.

If a mail carrier loses a package in transit, the customer may reach out to info@plantstemcells.com. to request assistance in shipping the product again. Products that are lost in transit will need to be purchased again. Plant Stem Cells will contact the package carrier that lost the product to seek out a refund or open a dispute or case.